MocoSpaceCam Contact
One inboxContact MocoSpaceCam
Contact MocoSpaceCam through one email address, [email protected]. Here is what to include so the first reply solves it, when the report button inside a chat works faster than email, and a few fixes worth trying before you write.
Email support · No forms · Include your user ID
What is the fastest way to reach support?
Write to [email protected]. One inbox covers everything: account help, coins and payments, camera or sound problems, privacy requests and reports that need more than the button inside a chat. No forms, no bots. A person reads it and answers the address you wrote from.
Emails are handled in the order they arrive, so a single detailed message is quicker to sort out than several short ones.
What details make a support email easy to answer?
The more of this you include, the more likely the first reply fixes it. Five things matter most, and none of them are private: your user ID, what happened, your device, any payment details and, if there is one, a screenshot of the error message.
- Your user ID, shown on your profile page. It lets us find your account without asking for anything private.
- What happened and when, with the date and rough time. "Yesterday around 9 pm" is plenty.
- Your device and browser, for example iPhone with Safari or a Windows laptop with Chrome.
- For payments: the date, the amount and what you bought. Card numbers, in full, should never be in an email.
- A screenshot of the error, if there is one. Please do not send screenshots of other people.
When is the in-app report button better?
For someone who is rude, explicit or spamming you during a chat, use report inside the chat or on their profile. It sends the details straight to the team with the context attached, which is faster than an email. Block them as well, so they cannot reach you again.
Email us instead when it is serious: threats, someone who appears to be under 18, or anyone who seems to be in danger. Say clearly what happened, and include their user ID if you have it.
How do I delete my account or my data?
Email support from the address linked to your account, or include your user ID, and say you want the account deleted. You can also ask for a copy of the information we hold. The privacy policy explains what is kept and for how long.
Before you write: three quick fixes
Most camera and sound problems share a handful of causes. Check the browser has permission for the camera and microphone, close other apps that might be using the camera, and reload the page. If video still freezes, switch to Wi-Fi or try another browser. If none of that helps, email us with the details above. For anything about how the site works, the about page and the free chat guide answer the common questions, the guide to chat rooms and clubs covers group chat, and the home page gets you back to a video match.
Support questions
What is the MocoSpaceCam support email?
[email protected]. It handles account help, payments, technical problems, privacy requests and serious reports.
Is there a phone number or live chat?
No. Support is by email only, so each case gets looked at properly and there is a written record of what was agreed.
How do I delete my account?
Email [email protected] from the address linked to your account, or include your user ID, and ask for deletion.
I paid for coins and did not get them. What now?
Email support with the date, the amount and what you bought, plus your user ID. Leave out full card numbers. We check the order and sort it out.
Can I report someone by email?
Yes, though the report button in the chat is faster for most cases. Use email for threats, suspected minors or anyone who may be in danger.